Get a free Rescue Hour only until Oct. 17th
Complete
Proactive tools, expert guidance, and faster support.
Best fit for:
Businesses with 10–50 employees
Companies relying on Microsoft 365 for daily work
Teams that can’t afford downtime or data loss
Owners who want IT to just work behind the scenes
Essentials
Monitoring, Protection, Budget-conscious
Best fit for:
Small Businesses with 1-5 employees
Teams with simple IT needs
Businesses transitioning into IT support
Budget Conscious Start-ups
Secure+
Compliance, Security, Strategy
Best fit for:
Legal, Financial, and Healthcare organizations
Businesses with compliance requirements (HIPAA, SOC2, etc.)
Growing teams managing sensitive data
Essentials
$50
per device/month
paid anually
Includes:
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24/7 Monitoring
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Advanced Security with Automatic Isolation
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Managed Updates and Antivirus
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Microsoft 365 user/license management
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Smart Alerts and Auto Tickets
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1 hour of helpdesk support/month
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Monthly System Health reports
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Hardware and Software Inventory
Complete
$62.50
per device/month
paid anually
Includes:
Everything in Essentials, plus:
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Email Threat Blocking
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Staff Security Training
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Dark Web Scanning
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Cloud Backup & Monitoring
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Full Microsoft 365 environment management
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Proven Backups
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Unlimited Remote Support
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4-hour guaranteed response time
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Optimization reviews & provisioning
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Documentation for devices & users
Secure+
$75
per device/month
paid anually
Includes:
Everything in Complete, plus:
Monthly vulnerability scans
Risk-based patch prioritization
Full Annual Vulnerability test
Compliance-ready reporting (HIPAA, SOC2, PCI, etc.)
Audit toolkit
2-hour priority response
Quarterly Virtual CIO sessions
Risk & compliance strategy reviews
Need More? Add it on.
Build your plan with as many extras as you need.
5 hour Helpdesk
$500
Phishing Simulation
$250
Password Manager Setup(up to 5 users)
$200
Zero-Trust Kickstart (M365 MFA + Secure remote access)
$750
Staff Security Training Session
$300
New Hire IT Kit
$150
Workstation Lifecycle Audit
$100
CRM/Email integration
$250
All Cloudigan services are subject to the Cloudigan Service Agreement and Order Form. Pricing shown is for transparency and may vary based on device count and package selection.
Feature | Essentials | Complete | Secure+ |
|---|---|---|---|
Remote Monitoring & Management | ✔️ | ✔️ | ✔️ |
Full EDR with rollback, isolation, auto-remediation | ✔️ | ✔️ | ✔️ |
Antivirus, patch management, and backup status monitoring | ✔️ | ✔️ | ✔️ |
Microsoft 365 user & license management | ✔️ | ✔️ | ✔️ |
Monthly system health report | ✔️ | ✔️ | ✔️ |
1 hour of helpdesk support | ✔️ | ✔️ | ✔️ |
Asset & software inventory tracking | ✔️ | ✔️ | ✔️ |
Anti-phishing protection | ✔️ | ✔️ | |
Security awareness training with phishing simulations | ✔️ | ✔️ | |
Dark Web credential monitoring | ✔️ | ✔️ | |
SaaS backup and application risk monitoring | ✔️ | ✔️ | |
Full Microsoft 365 tenant management | ✔️ | ✔️* | |
Monthly backup integrity check | ✔️ | ✔️ | |
Quarterly restore testing (sample-based) | ✔️ | ✔️ | |
5 hours of technical support (per contract) | ✔️ | ✔️ | |
4-hour SLA for ticket response | ✔️ | ✔️ | |
Quarterly system optimization review | ✔️ | ✔️ | |
Standardized device provisioning | ✔️ | ✔️ | |
Documentation for devices & users | ✔️ | ✔️ | |
Monthly internal vulnerability scans | ✔️ | ||
Quarterly external vulnerability scans | ✔️ | ||
Risk-based patch prioritization & reporting | ✔️ | ||
Network Detective Pro with AuditIT | ✔️ | ||
Audit-ready security, backup, and patch reports | ✔️ | ||
Quarterly IT risk & compliance strategy reviews | ✔️ | ||
Priority support queue (2-hour SLA) | ✔️ |
Compare IT Packages
Flat-Rate IT FAQs
Pricing is per device—simple and predictable. Whether you have 5 computers or 50, you’ll always know what to expect each month.
Each Package comes with 1 hour of remote help desk support every month. That covers troubleshooting, fixes, and user questions. The higher tier packages include unlimited support for the covered services on covered devices. If you ever go over your included hours, extra time is billed at a flat rate of $125/hour or at a discounted rate in groups of 5.
Licenses are billed separately, but we manage them for you in our Complete and Secure+ plans. That way, your team stays productive without you having to worry about admin tasks.
Yes—normally there’s a one-time onboarding fee to get everything set up correctly. From time to time, there are promotions where the onboarding fee is waived.
Absolutely. You can upgrade anytime and start enjoying the added benefits right away. Downgrades and cancellations take effect at the end of your current billing cycle.
Project work—like full network overhauls or large migrations—isn’t included in the flat-rate plans. But we’ll scope those separately so you always know the cost upfront.
Yes! We’re a remote-first IT provider based in Northeast Ohio, and we support clients across the U.S., including in California and Oregon.
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Essentials → Device monitoring, patching, baseline security, backups.
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Complete → Adds user management, onboarding/offboarding, managed backups, and proactive support.
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Secure+ → Full security stack: phishing defense, advanced EDR, compliance tools, and priority support.
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That’s fine too. Some services, like Web Development or extra backups, are available as standalone projects or add-ons. Just let us know what you need.