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Flat-Rate IT Service Pricing

Three clear packages. Predictable Pricing. Peace of Mind.

Complete

Proactive tools, expert guidance, and faster support.

Best fit for:

  • Businesses with 10–50 employees

  • Companies relying on Microsoft 365 for daily work

  • Teams that can’t afford downtime or data loss

  • Owners who want IT to just work behind the scenes

Essentials

Monitoring, Protection, Budget-conscious

Best fit for:

  • Small Businesses with 1-5 employees

  • Teams with simple IT needs

  • Businesses transitioning into IT support

  • Budget Conscious Start-ups 

Secure+

Compliance, Security, Strategy

Best fit for:

  • Legal, Financial, and Healthcare organizations

  • Businesses with compliance requirements (HIPAA, SOC2, etc.)

  • Growing teams managing sensitive  data

1

Choose a Plan that is right for you and your business

2

Click the link to the Secure Checkout

3

Wait for the Onboarding Email with Instructions!

How it Works

Getting started is as easy as 1-2-3.

Need More? Add it on.

Build your plan with as many extras as you need.

5 hour Helpdesk 

$500

Phishing Simulation

$250

Password Manager Setup(up to 5 users)

$200

Zero-Trust Kickstart (M365 MFA + Secure remote access)

$750

Staff Security Training Session

$300

New Hire IT Kit

$150

Workstation Lifecycle Audit

$100

CRM/Email integration

$250

All Cloudigan services are subject to the Cloudigan Service Agreement and Order Form. Pricing shown is for transparency and may vary based on device count and package selection.

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Still Unsure?

Let's talk about  your business, your goals, and whether our team is the right fit.

Flat-Rate IT FAQs

  • Pricing is per device—simple and predictable. Whether you have 5 computers or 50, you’ll always know what to expect each month.

  • Each Package comes with 1 hour of remote help desk support every month. That covers troubleshooting, fixes, and user questions. The higher tier packages include unlimited support for the covered services on covered devices. If you ever go over your included hours, extra time is billed at a flat rate of $125/hour or at a discounted rate in groups of 5.

  • Licenses are billed separately, but we manage them for you in our Complete and Secure+ plans. That way, your team stays productive without you having to worry about admin tasks.

  • Yes—normally there’s a one-time onboarding fee to get everything set up correctly.  From time to time, there are promotions where the onboarding fee is waived.

  • We’ll collect your device info through a quick electronic form, then schedule an onboarding day to get everything connected and secured. After that, you’re up and running.

  • Absolutely. You can upgrade anytime and start enjoying the added benefits right away. Downgrades and cancellations take effect at the end of your current billing cycle.

  • Project work—like full network overhauls or large migrations—isn’t included in the flat-rate plans. But we’ll scope those separately so you always know the cost upfront.

  • Yes! We’re a remote-first IT provider based in Northeast Ohio, and we support clients across the U.S., including in California and Oregon.

    • Essentials → Device monitoring, patching, baseline security, backups.

    • Complete → Adds user management, onboarding/offboarding, managed backups, and proactive support.

    • Secure+ → Full security stack: phishing defense, advanced EDR, compliance tools, and priority support.

  • That’s fine too. Some services, like Web Development or extra backups, are available as standalone projects or add-ons. Just let us know what you need.

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